With the rapid development of global information technology, paper files are gradually being replaced by electronic documents, becoming a new trend. This study, based on the Information Systems Success Model, investigates the factors influencing the continuous use intention of electronic document appraisal systems in government agencies, incorporating the perspective of computer self-efficacy.
The study subjects were system operators from a certain public sector, with 54 valid questionnaires collected. The research methods included a questionnaire survey, conducting reliability and validity analysis, descriptive statistical analysis, and PLS-SEM with Bootstrapping analysis. The analysis examined the specific impact of system quality, information quality, and service quality on user satisfaction, net ben-efits, and continuous use intention from the perspective of computer self-efficacy.
The study found that computer self-efficacy significantly influences system quality, information quality, and service quality; system quality and service quality further impact net benefits; information quality and system quality significantly in-fluence user satisfaction, and user satisfaction significantly affects continuous use intention. The results indicate that enhancing the computer self-efficacy of operators and system quality are key to increasing user satisfaction and continuous use inten-tion. This study provides guidance for public sectors on which aspects of system quality should be emphasized to improve user satisfaction and continuous use inten-tion when promoting electronic document appraisal systems.
