應用資訊系統成功模式探討公務機關使用電子文件檔案鑑定系統持續使用意願之影響因子-結合電腦自我效能觀點

CCUR > College of Business > Department of Information Management & Graduate Institute of Information Management > Thesis > Item 987654321/53719

Please use this identifier to cite or link to this item: https://irlib.pccu.edu.tw/handle/987654321/53719

Title:	應用資訊系統成功模式探討公務機關使用電子文件檔案鑑定系統持續使用意願之影響因子-結合電腦自我效能觀點 Exploring the Factors Influencing the Continuous Usage Intention of Gov-ernment Agencies with the Use of Electronic Document Appraisal Systems: Integrating the Perspective of Computer Self-Efficacy.
Authors:	黃芳蘭 Huang, Fang-Lan
Contributors:	資訊管理學系碩士在職專班
Keywords:	資訊系統成功模式電子文件檔案鑑定持續使用意願電腦自我效能 Information System Success Model Electronic Documents File Appraisal Continuous Usage Intention Computer Self-efficacy
Date:	2024
Issue Date:	2024-12-02 11:37:01 (UTC+8)
Abstract:	隨著全球資訊科技的快速發展，紙本檔案逐漸被電子文件取代，成為新趨勢。本研究以資訊系統成功模式為架構，探討影響公務機關使用電子文件檔案鑑定系統的持續使用意願之因子，並結合電腦自我效能的觀點進行分析。研究對象為某公部門的系統操作人員，共回收有效問卷54份。研究方法採問卷調查法，進行信效度分析、敘述性統計分析，並進行PLS-SEM與Bootstrapping法分析。分析在電腦自我效能的觀點下，系統品質、資訊品質與服務品質對使用者滿意度、淨效益與持續使用意願的具體影響。研究發現，電腦自我效能顯著影響系統品質、資訊品質和服務品質；系統品質和服務品質進一步影響淨效益；資訊品質和系統品質顯著影響使用者滿意度，而使用者滿意度則對持續使用意願有顯著影響。研究結果顯示，提升操作人員的電腦自我效能及系統品質是增加使用者持續使用意願的關鍵。本研究提供公部門在推動電子文件檔案鑑定系統時，應著重哪些方面的系統品質，以提升使用者的持續使用意願。 With the rapid development of global information technology, paper files are gradually being replaced by electronic documents, becoming a new trend. This study, based on the Information Systems Success Model, investigates the factors influencing the continuous use intention of electronic document appraisal systems in government agencies, incorporating the perspective of computer self-efficacy. The study subjects were system operators from a certain public sector, with 54 valid questionnaires collected. The research methods included a questionnaire survey, conducting reliability and validity analysis, descriptive statistical analysis, and PLS-SEM with Bootstrapping analysis. The analysis examined the specific impact of system quality, information quality, and service quality on user satisfaction, net ben-efits, and continuous use intention from the perspective of computer self-efficacy. The study found that computer self-efficacy significantly influences system quality, information quality, and service quality; system quality and service quality further impact net benefits; information quality and system quality significantly in-fluence user satisfaction, and user satisfaction significantly affects continuous use intention. The results indicate that enhancing the computer self-efficacy of operators and system quality are key to increasing user satisfaction and continuous use inten-tion. This study provides guidance for public sectors on which aspects of system quality should be emphasized to improve user satisfaction and continuous use inten-tion when promoting electronic document appraisal systems.
Appears in Collections:	[Department of Information Management & Graduate Institute of Information Management] Thesis

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