Abstract
The purpose of this study is to investigate the impact of emotional labor on self-efficacy among childcare providers in public daycare centers in New Taipei City, with supervisor support as a moderating variable. The study surveyed childcare providers in these centers using a questionnaire. A total of 309 questionnaires were distributed, with 300 valid responses collected after excluding 9 invalid ones, achieving a response rate of 100%.Data analysis and validation were conducted using descriptive statistics, t-tests, one-way analysis of variance (ANOVA), Pearson correlation coefficients, linear regression analysis, and partial correlations. The findings are as follows:
1.Childcare providers perceived a high level of emotional labor, a moderately high level of supervisor support, and a moderately high level of self-efficacy.
2.Emotional labor and supervisor support showed a low positive correlation, while emotional labor, supervisor support, and self-efficacy exhibited a moderate positive correlation.
3.The study further revealed that emotional labor and supervisor support predict self-efficacy and that supervisor support moderates the relationship between emotional labor and self-efficacy.
4.Emotional labor among childcare providers predicts 46.6% of the variance in self-efficacy, while supervisor support predicts 30.4% of the variance in childcare providers' self-efficacy.
