托育人員情緒勞務、主管支持與自我效能關係之研究—以新北市公共托育中心為例

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Title:	托育人員情緒勞務、主管支持與自我效能關係之研究—以新北市公共托育中心為例 Study on the Relationship between Emotional Labor, Supervisor Support, and Self-Efficacy among Childcare Professionals —An Example of Caregivers of Public Infant Care Centers in New Taipei City
Authors:	李宜臻 LEE, YI-CHEN
Contributors:	青少年兒童福利碩士學位學程
Keywords:	托育人員情緒勞務主管支持自我效能 childcare workers emotional labor supervisor support self-efficacy
Date:	2024
Issue Date:	2024-12-02 11:22:11 (UTC+8)
Abstract:	摘要本研究旨在探討新北市公共托育中心托育人員情緒勞務對其自我效能的影響，並以主管支持作為調節變項。研究以新北市公共托育中心托育人員為對象，透過問卷調查方式收集資料，共計發出309份問卷，剔除無效問卷9份後，有效回收300份問卷，有效回收率達100%。研究使用描述性統計、t考驗、單因子變異數分析、皮爾遜績差相關、線型回歸分析及淨相關等方法進行資料分析與驗證。研究結果如下: (一)托育人員對於情緒勞務的知覺屬於高程度；對主管支持的知覺則屬中上程度；對自我效能表現呈現中上程度。 (二)而情緒勞務與主管支持呈現低度正相關；情緒勞務、主管支持與自我效能則呈現中度正相關。 (三)研究進一步發現情緒勞務及主管支持對自我效能具有預測效果，並顯示主管支持在情緒勞務與自我效能之間具有調節效果。 (四) 托育人員情緒勞務可預測對自我效能影響之46.6%變異數；主管支持可預測托育人員之自我效能影響30.4%變異數。 Abstract The purpose of this study is to investigate the impact of emotional labor on self-efficacy among childcare providers in public daycare centers in New Taipei City, with supervisor support as a moderating variable. The study surveyed childcare providers in these centers using a questionnaire. A total of 309 questionnaires were distributed, with 300 valid responses collected after excluding 9 invalid ones, achieving a response rate of 100%.Data analysis and validation were conducted using descriptive statistics, t-tests, one-way analysis of variance (ANOVA), Pearson correlation coefficients, linear regression analysis, and partial correlations. The findings are as follows: 1.Childcare providers perceived a high level of emotional labor, a moderately high level of supervisor support, and a moderately high level of self-efficacy. 2.Emotional labor and supervisor support showed a low positive correlation, while emotional labor, supervisor support, and self-efficacy exhibited a moderate positive correlation. 3.The study further revealed that emotional labor and supervisor support predict self-efficacy and that supervisor support moderates the relationship between emotional labor and self-efficacy. 4.Emotional labor among childcare providers predicts 46.6% of the variance in self-efficacy, while supervisor support predicts 30.4% of the variance in childcare providers' self-efficacy.
Appears in Collections:	[Department of Social Welfare ] thesis

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