The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan

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题名:	The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan
作者:	Cheng, Shao-Cheng Kao, Yu-Huan
贡献者:	國際貿易學系
关键词:	Business downturn COVID-19 Hotel industry Job satisfaction Job stress Organizational resilience Perceived threat Taiwan
日期:	2022-03
上传时间:	2023-06-09 09:40:48 (UTC+8)
摘要:	The COVID-19 pandemic has affected businesses worldwide, including the hotel industry in Taiwan. This study aims to explore the influence of the perceived threat of COVID-19 on job satisfaction. SPSS software was used for data analysis, and the PROCESS macro was used to test the mediation, moderation, and moderated mediation hypotheses. An online survey (n = 681) was conducted on hotels in Taiwan in 2021, and the results indicate that job stress activation has a mediating effect on employees’ job satisfaction and the hotels’ business performances. Moreover, organizational resilience has a moderating effect on job stress. This study contributes theoretically to a better understanding of the factors that determine the impact of traumatic events such as a pandemic on people's mental health. This study suggests that interventions may be carried out to minimize the pandemic's negative psychological consequences. The implications of this study are also applicable to hoteliers in other affected countries.
關聯:	Heliyon開放取用卷 8, 期 3 March 2022 論文號碼 e09134
显示于类别:	[國際貿易學系所] 期刊論文

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