The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan

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Please use this identifier to cite or link to this item: https://irlib.pccu.edu.tw/handle/987654321/52426

Title:	The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan
Authors:	Cheng, Shao-Cheng Kao, Yu-Huan
Contributors:	國際貿易學系
Keywords:	Business downturn COVID-19 Hotel industry Job satisfaction Job stress Organizational resilience Perceived threat Taiwan
Date:	2022-03
Issue Date:	2023-06-09 09:40:48 (UTC+8)
Abstract:	The COVID-19 pandemic has affected businesses worldwide, including the hotel industry in Taiwan. This study aims to explore the influence of the perceived threat of COVID-19 on job satisfaction. SPSS software was used for data analysis, and the PROCESS macro was used to test the mediation, moderation, and moderated mediation hypotheses. An online survey (n = 681) was conducted on hotels in Taiwan in 2021, and the results indicate that job stress activation has a mediating effect on employees’ job satisfaction and the hotels’ business performances. Moreover, organizational resilience has a moderating effect on job stress. This study contributes theoretically to a better understanding of the factors that determine the impact of traumatic events such as a pandemic on people's mental health. This study suggests that interventions may be carried out to minimize the pandemic's negative psychological consequences. The implications of this study are also applicable to hoteliers in other affected countries.
Relation:	Heliyon開放取用卷 8, 期 3 March 2022 論文號碼 e09134
Appears in Collections:	[Department of International Trade 7 Graduate Institute of International Trade ] periodical articles

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