資料載入中.....
|
請使用永久網址來引用或連結此文件:
https://irlib.pccu.edu.tw/handle/987654321/45506
|
| 題名: | Classifying technological innovation attributes for hotels: an application of the Kano model |
| 作者: | Chiang, CF (Chiang, Chun-Fang)
Chen, WY (Chen, Wen-Yu)
Hsu, CY (Hsu, Chia-Yuan) |
| 貢獻者: | 觀光系 |
| 關鍵詞: | Hotel attributes
technological innovation
Kano model
attractive attributes
one-dimensional attributes
indifferent attributes
tourist perception
online and app (Application) usage |
| 日期: | 2019-09-02 |
| 上傳時間: | 2019-12-17 10:24:57 (UTC+8) |
| 摘要: | Technological facilities and services have become attractive features in hotel selection. However, limited research has been conducted on how technological innovation attributes are perceived by hotel tourists. This paper aims to highlight and categorize the technological innovation attributes of hotels based on the Kano model. Empirical testing shows four technological innovation factors: Internet and app usage, smartphone usage as a room key and for payment, E-housekeeping, and the use of electronic self-service systems. Findings provide practical implications for hotel operators planning to introduce technologies into their hotels. |
| 關聯: | JOURNAL OF TRAVEL & TOURISM MARKETING 卷冊: 36 期: 7 頁數: 796-807 特刊: SI |
| 顯示於類別: | [觀光事業學系暨研究所 ] 期刊論文
|
文件中的檔案:
| 檔案 |
描述 |
大小 | 格式 | 瀏覽次數 |
|---|
| index.html | | 0Kb | HTML | 208 | 檢視/開啟 |
|
在CCUR中所有的資料項目都受到原著作權保護.
|
