Classifying technological innovation attributes for hotels: an application of the Kano model

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题名:	Classifying technological innovation attributes for hotels: an application of the Kano model
作者:	Chiang, CF (Chiang, Chun-Fang) Chen, WY (Chen, Wen-Yu) Hsu, CY (Hsu, Chia-Yuan)
贡献者:	觀光系
关键词:	Hotel attributes technological innovation Kano model attractive attributes one-dimensional attributes indifferent attributes tourist perception online and app (Application) usage
日期:	2019-09-02
上传时间:	2019-12-17 10:24:57 (UTC+8)
摘要:	Technological facilities and services have become attractive features in hotel selection. However, limited research has been conducted on how technological innovation attributes are perceived by hotel tourists. This paper aims to highlight and categorize the technological innovation attributes of hotels based on the Kano model. Empirical testing shows four technological innovation factors: Internet and app usage, smartphone usage as a room key and for payment, E-housekeeping, and the use of electronic self-service systems. Findings provide practical implications for hotel operators planning to introduce technologies into their hotels.
關聯:	JOURNAL OF TRAVEL & TOURISM MARKETING 卷冊: 36 期: 7 頁數: 796-807 特刊: SI
显示于类别:	[觀光事業學系暨研究所 ] 期刊論文

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