Flight attendants of international flights are from different countries around the world. They have religious, national and racial difference. Besides, they spend more time with passengers of different countries and their job involvement significantly in-fluences passengers’ satisfaction. On job training includes general job training and global citizenship education. In general job training, outcomes of employees’ work knowledge, techniques, skills and behavior are based on “external rewards” of bonus which can re-inforce “extrinsic motivation effect”. In global citizenship education, the highest effec-tiveness of job involvement of intention refers to “intrinsic motivation effect” and it can reinforce outcome of extrinsic motivation.
A total of 600 questionnaires are distributed, including 509 valid questionnaires in this study. Based on findings of this study, general job training can enhance employees’ work capacity. Besides, employee relationship is not simply based on reward and pun-ishment. Attitude toward employees’ career changes from “blame” to “care”. There are more empirical studies on effect of extrinsic motivation effect of bonus to employee training result on leadership style and job involvement. Few studies focus on “intrinsic motivation” of work effectiveness by intention in global citizenship education , which is critical. It is the motive and contribution of this study.
