領導風格與工作投入之關係兼論教育訓練之干擾影響-以國際線空服員為例

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Title:	領導風格與工作投入之關係兼論教育訓練之干擾影響-以國際線空服員為例 The Relationship between Leadership Style and Job Involvement: The Moderating Effect of Job Training-A case of International Flight Attendants
Authors:	陳竹慧
Contributors:	國際企業管理學系
Keywords:	國際線空服員領導風格工作投入教育訓練 flight attendants leadership style job involvement job traning
Date:	2014
Issue Date:	2014-07-07 15:26:51 (UTC+8)
Abstract:	國際線空服員來自世界各國，持有不同宗教、民族、種族文化差異，並且國際線空服員與各國旅客接觸時間較長，其工作投入程度對乘客滿意度有深切關係。有關教育與訓練包括一般教育訓練與世界市民教育訓練，一般教育訓練對於員工的工作知識、技術、技巧與行為之訓練對其成果給予獎金之「外部獎勵」，可提高「外部激勵效果」。而世界市民教育發自內心自願之工作投入成效最高屬於「內心激勵效果」，可提高外部激勵之工作成果，故本研究以教育訓練為干擾變數，檢測國際線空服員領導風格與工作投入之關係。本研究共計發出600份問卷，有效問卷計509份。本研究結果顯示，教育訓練除了可增強員工工作能力，但員工關係不再只是建立於獎懲制度，對待員工未來發展的態度也以「關懷」替代「苛責」。針對員工訓練成果給予獎金獎勵之外部激勵效果對於領導風格與工作投入的相關實證研究較多，而對於世界市民教育，啟發內心自願的工作成效之「內心激勵」效果的相關實證研究較少，而且很重要，是本研究的動機也是本研究的貢獻。 Flight attendants of international flights are from different countries around the world. They have religious, national and racial difference. Besides, they spend more time with passengers of different countries and their job involvement significantly in-fluences passengers’ satisfaction. On job training includes general job training and global citizenship education. In general job training, outcomes of employees’ work knowledge, techniques, skills and behavior are based on “external rewards” of bonus which can re-inforce “extrinsic motivation effect”. In global citizenship education, the highest effec-tiveness of job involvement of intention refers to “intrinsic motivation effect” and it can reinforce outcome of extrinsic motivation. A total of 600 questionnaires are distributed, including 509 valid questionnaires in this study. Based on findings of this study, general job training can enhance employees’ work capacity. Besides, employee relationship is not simply based on reward and pun-ishment. Attitude toward employees’ career changes from “blame” to “care”. There are more empirical studies on effect of extrinsic motivation effect of bonus to employee training result on leadership style and job involvement. Few studies focus on “intrinsic motivation” of work effectiveness by intention in global citizenship education , which is critical. It is the motive and contribution of this study.
Appears in Collections:	[Department of Business Administration & Graduate Institute of International Business Administration ] Thesis

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