An expectancy theory model for hotel employee motivation

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Title:	An expectancy theory model for hotel employee motivation
Authors:	Chiang, Chun-Fang Jang, SooCheong (Shawn)
Contributors:	觀光系
Keywords:	expectancy theory hotel employee motivation expectancy instrumentality valence suppressor effect
Date:	2008
Issue Date:	2009-11-06 14:20:02 (UTC+8)
Abstract:	The purpose of this study is to apply expectancy theory to employee motivation in the hotel setting and confirm the validity of expectancy theory. The proposed expectancy theory model for motivation was tested using data front 289 hotel employees. The results show that a modified expectancy theory with five components (expectancy, extrinsic instrumentality, intrinsic instrumentality, extrinsic valence, and intrinsic valence) best explains the process of motivating hotel employees. This study also indicates that intrinsic motivation factors are more influential than extrinsic factors for hotel employees, suggesting that hotel managers need to focus more on intrinsic factors to better motivate employees. (C) 2007 Elsevier Ltd. All rights reserved.
Relation:	INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT Volume: 27 Issue: 2 Pages: 313-322
Appears in Collections:	[Department of Tourism & Graduate Institute of Tourism Industry ] periodical articles

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