我國遊覽車駕駛員之工作壓力與偏差駕駛行為之研究

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题名:	我國遊覽車駕駛員之工作壓力與偏差駕駛行為之研究
作者:	王淑勳
贡献者:	觀光休閒事業管理研究所碩士在職專班
关键词:	遊覽車駕駛工作壓力偏差駕駛行為
日期:	2010
上传时间:	2011-10-20 12:50:12 (UTC+8)
摘要:	本研究針對遊覽車駕駛員，探討其工作壓力與偏差駕駛行為之研究，以SPSS 14.0軟體進行資料分析(N＝300)。結果發現遊覽車駕駛員，多數為開公司車且工作年資較資深的已婚中、老年人，普遍感受高工作壓力低滿意度，尤其以超時工作、收入少、疲勞駕駛、休息不足及家人擔心工作安全等之壓力程度最高。駕駛員偏差駕駛行為，以違規停車比率最高，其他如疲勞駕駛及未使用免持聽筒通話等之頻率較低，但仍會發生。而工作壓力與偏差駕駛行為隨著個人屬性如年齡、平均月收入、工作年資等，而有顯著個別差異；且變項之間有顯著正相關，工作壓力對偏差駕駛行為有預測作用；證實工作壓力會影響偏差駕駛行為。 The research is aimed at exploring relationship among job stress and aberrant driving behavior of the tourist bus driver. The survey data was collected from 300 valid self-reported questionnaires and analyzed by the packages of SPSS 14.0. The result shows that most of the tourist bus drivers are hired by coach companies; few of them are coach-owners. Generally, these drivers are married, aged about 40-50 and perceived extremely high degree of job stress, particularly by the stressors of long working hours, low income, fatigue, insufficient rest and worries from family. In driver's aberrant driving behavior, the illegal parking seems most unavoidable variable and occupies the highest frequency. The rest variables of aberrant driving behavior, such as fatigue driving and failing to use hands-free calls, occur in lower frequencies. In addition, there are significant differences found between job stress and aberrant driving behavior with personal characteristics, such as age, income, working length. The variables are seen positively interrelated as well. Also, the job stressors and job satisfaction can signifi-cantly predict aberrant driving behavior. Thus, it can be concluded that job stress positively affect aberrant driving behavior.
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