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    請使用永久網址來引用或連結此文件: https://irlib.pccu.edu.tw/handle/987654321/53736


    題名: 員工人格特質與工作滿意度對工作績效 影響之研究—以金融控股業為例
    A research of the Influence of Personality and Job Satisfaction on Job Performance―Financial Holding Company
    作者: 陳孟萱
    CHEN, MENG-HSUAN
    貢獻者: 國際企業管理學系
    關鍵詞: 金融控股業
    人格特質
    工作滿意度
    工作績效
    日期: 2024
    上傳時間: 2024-12-02 13:14:07 (UTC+8)
    摘要: 金融業是國家整體經濟核心,銀行經營是否完善且健全,對國家經濟的發展具有重大影響。金融控股業(Financial Holding Company)在現代經濟體系中扮演極為重要的角色。不管在哪個國家,金融從事人員的工作經常經手操作大筆資金流動以及客戶機密資料,故此行業具有高度的敏感性(蔡宗廷、張育菱,2015)。為此,有些金融業者對於其員工之人格特質必須視為高度重視的選才方法之一。
    本研究針對員工的人格特質與工作滿意度對應員工的工作績效進行研究與分析,並以現今已上市之金融控股業員工做為研究對象,來探討員工人格特質與工作滿意度對工作績效影響之研究。本研究之資料蒐集方法係採問卷調查法進行研究,對臺灣已上市的金融控股業之員工進行問卷發放,經由相關分析法分析員工人格特質與工作滿意度對工作績效間之關係,總共發放了 200 份問卷,14 家已上市金融控股公司。總共回收 200 份,去除無效填答不全者,總共有效問卷為 166 份,回收率為 84%。
    結果本研究發現,員工人格特質及其構面與工作滿意度及工作績效都具有正向顯著影響,並且工作滿意度在中介效果中具有部分中介五大人格特質與工作績效間之關係。

    The financial industry is the core of the country's overall economy. Whether bank operations are complete and sound has a significant impact on the development of the country's economy. Financial Holding Company plays an extremely important role in the modern economic system. No matter which country they are in, financial personnel often handle large capital flows and confidential customer information, so the industry is highly sensitive (Cai Zongting, Zhang Yuling, 2015). For this reason, some financial companies must attach great importance to the personality traits of their employees as one of their talent selection methods.
    This study conducts research and analysis on the relationship between employees' personality traits and job satisfaction and their work performance, and uses employees in the listed financial holding industry as the research object to explore the impact of employee personality traits and job satisfaction on job performance. Research. A total of 200 questionnaires were distributed in this study to 14 listed financial holding companies. A total of 200 questionnaires were recovered. After excluding invalid and incomplete responses, there were a total of 166 valid questionnaires, with a recovery rate of 84%.
    Results This study found that employee personality traits and their facets have a positive and significant impact on job satisfaction and job performance, and that job satisfaction partially mediates the relationship between the five major personality traits and job performance in the mediating effect.
    顯示於類別:[企業管理學系暨國際企業管理研究所] 博碩士論文

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