隨著家長對於托嬰中心服務品質和親師互動需求增加，以及托嬰中心面臨自我服務品質的要求日益升高。因此，本研究旨在研究托嬰中心面對經營管理和服務品質提升時，如何能透過資訊系統做出即時的反應，制定策略來改善機構的標準作業流程(SOP)，並探究導入托嬰中心｢企業資源規劃｣ (ERP) 系統模組。
本研究的動機為個案托嬰中心的管理模式乃以人工管理為主，缺少有系統的管理機制和資訊整合，所以，如何能有效而即時地反應機構的營運狀況以及和家長即時的互動、交流並提升服務品質著實值得研究探討。故本研究的目的旨在(1)瞭解個案托嬰中心之背景，(2)探究個案托嬰中心導入ERP系統的需求，(3)分析探究ERP系統導入托嬰中心的架構與功能模組。
本研究採用個案研究法，研究訪談設計採半結構性訪談方法，解析訪談內容及個案托嬰中心的運作模式，進而提出導入托嬰中心ERP管理系統模組。
As parents’ demands for both child care center service quality and parent-teacher interaction increase, child care centers face the demands for improving service quality. Therefore, the purpose of this study is to go deep into how childcare centers can respond immediately through information systems when faced with the issue of improvements in operation management and service quality, formulate strategies to improve the organization's standard operating procedures (SOP) and explore the intro-duction of childcare centers. Center "Enterprise Resource Planning" (ERP) system module.
The motivation for this study is that the case of child care centers in this study mainly depends on manual management, and lacks both systematic strategies and in-formation integration.
Exploring an effective approach to monitor the real-time operational status of an institution, fostering interactive communication with parents, and enhancing service quality is a topic deserving careful study and discussion.
