| 摘要: | 本研究旨在以情感衝突調解模式，探討媒體調解類節目。研究對象為中國真人秀實境節目《愛情保衛戰》，透網路媒體平台蒐集資料，經立意取樣選擇三個案例作為研究個案，採主題分析之研究方法，。研究問題如下：1.《愛情保衛戰》情感衝突調解模式之歷程架構為何? 2.《愛情保衛戰》重要角色的階段任務與調解介入為何? 3.《愛情保衛戰》節目專業倫理議題為何？
研究發現
一、情感衝突調解模式之歷程可分為四階段之架構，分別為「開場階段」、「溝通階段」、「調解階段」及「結局階段」。
二、情感衝突調解模式的人物角色分別有「雙方當事人」、「關係人」、「觀眾」、「主持人」與「情感導師」，而其中以「主持人」與「情感導師」為調解介入之重要角色，均有其階段任務與需進行的調解介入。「主持人」之重要調解介入在於「溝通階段」，以問句類型技巧加以釐清問題脈絡；「主持人」另一個重要任務為促進雙方對談溝通並適度處理衝突。「情感導師」為「調解階段」的核心角色，其介入方式為給予問題分析並直接提供解決建議，言詞語句的表達頗有「說教」意涵，這也使得情感導師的角色顯得較有權威感。
三、情感衝突調解模式是以媒體節目作為案例之研究結果，因此具有媒體節目戲劇性與綜藝性的特質，與傳統專業之介入有所不同，似乎也較難以特別的專業倫理加以規範；因此從助人等專業倫理原則進行探討，調解倫理原則當中「自主性」或「公平與中立」等兩項重要揭示，其目的在於實現調解真的意涵為「以公正第三方介入處理兩造雙方衝突糾紛」，並且秉持「避免傷害」之原則，提供為媒體中介情感衝突調解之倫理反思。
另根據上述研究，對後續研究與相關實務提出建議。
The purpose of this study is to explore the affective conflict conciliation model in media-mediated programs, focusing on affective conflicts. The research focuses on the Chinese tv show "Love Battle" as an example and collects data from online media platforms. Through purposive sampling, three cases are selected as the research subjects, and the research method employed is thematic analysis within the framework of case study. The research questions are as follows: 1. The process framework of affective conflict conciliation in "Love Battle." 2. The stage tasks and intervention strategies of the key roles in "Love Battle." 3. The professional ethical issues in tv show "Love Battle."
Findings
1. The process of affective conflict conciliation can be divided into four stages: the "Opening Stage," the "Communication Stage," the "Mediation Stage," and the "Resolution Stage."
2. The key roles in the affective conflict conciliation model include the "two parties," "relatives or friends," "audience," "host," and "affective mentors." Among them, the "host" and "affective mentors" play important roles in mediation and have specific tasks and interventions at different stages. The "host" has significant mediation interventions during the "Communication Stage" by using questioning techniques to clarify the context of the issues. Another important task of the "host" is to facilitate dialogue and communication between the parties involved and manage conflicts appropriately. The "affective mentors" are the central roles in the "Mediation Stage." They provide problem analysis and direct suggestions for resolution. Their expression often carries a sense of preaching which enhances their authority in the role of affective mentors.
3. The affective conflict conciliation model is based on the research results from media programs, which inherently possess dramatic and variety show characteristics. It differs from traditional professional interventions and may be more challenging to regulate with specific professional ethics. Therefore, when discussing it in terms of principles of professional ethics, such as helping others, certain ethical principles of mediation come into focus, particularly "autonomy" and "fairness and neutrality." The purpose is to achieve the true essence of mediation as the involvement of a fair third party in resolving conflicts between the two parties while adhering to the principle of "do no harm." This provides ethical reflections on affective conflicts conciliation model through media intermediation.
Recommendations for future research and practitioners are made based on the conclusions above. |
