| 摘要: | 企業組織內員工的留任是企業管理上考量議題之一。而員工與他人在職場上的互動是影響留任的重要因素，因此，本研究旨在探討主管部屬交換關係（Leader-Member Exchange, LMX）、組織承諾與職場友誼之關聯性。研究採用便利抽樣方式，以問卷調查針對金融業從業人員作為本研究之研究對象，共發放220 份問卷，有效問卷161份，其回收率為73.2％。透過相關分析不同人口背景變項對此三構面之影響，其次以相關分析探討各變項間是否具有正、負向關係存在，最後運用迴歸分析探討各變項間之因果關係，以及驗證調節效果是否存在。
研究結果發現，主管部屬交換關係與職場友誼具有正向關係；主管部屬交換關係與與組織承諾具有正向關係；職場友誼與組織承諾具有正向關係；職場友誼在主管部屬交換關係與組織承諾之間具有調節效果。最後提出管理意涵和未來研究之建議。
The employee retention in a enterprises organization is one of the issues considered in business management. Employee’s interaction with others in the workplace is an important factor affecting in retention. Therefore, The study explore the correlation among leader-member exchange, organizational commitment, and workplace friendship. The study use convenience sampling. This study focuses on employees of financial companies. Use convenience sampling and it is a totally 220 questionnaires were sent out, 161 were effectively received, with an effective recovery rate of 73.2%. First, this study by analyzing different demographic variables for these three dimensions. Second, analyzing correlations between the positive and negative effects relationships among the variables. Finally, this study used the regression analysis to explore the causal relationships among the variables and to test the moderator effect of workplace friendship.
The major finding of this study is as follow: leader-member exchange has positive impacts on workplace friendship; leader-member exchange has positive impacts on organizational commitment; workplace friendship has positive impacts on organizational commitment; workplace friendship has moderator effect on the relationship between leader-member exchange and organizational commitment. Finally, managerial implications and suggestions for future research are provided. |
