| 摘要: | 在Covid-19疫情期間許多企業有別以往傳統辦公模式，施行居家辦公以因應防疫策略及維持正常公司營運。面對新常態的辦公趨勢，員工的心理狀態受到關注，情緒勞務的情況會影響其在工作上涉入的程度，進而對職場幸福感有不同的知覺感受。
本研究旨在探討Covid-19疫情期間員工居家辦公時的情緒勞務程度、工作涉入與職場幸福感之關聯性。研究採用便利抽樣法，以問卷調查針對金融及保險業內勤工作者作為研究對象，問卷共計回收223份，有效問卷共192份，有效問卷回收率為86%。透過相關分析及迴歸分驗證後發現，情緒勞務與工作涉入具有顯著正向關係；情緒勞務與職場幸福感具有顯著正向關係；工作涉入與職場幸福感具有顯著正向關係；工作涉入在情緒勞務與職場幸福感之間具有部分中介效果。最後本研究根據研究結果提出研究限制與相關研究建議。
During the Covid-19 pandemic, many enterprises have changed their
traditional work model to work from home model, in order to the prevention strategies and maintain normal company operations. Confront with the new normal office trend, the psychological state of employees are concerned, and the situation of emotional labor will affect the degree of the job involvement, and then have different perceptions of workplace well-being.
This study was devoted to investigate the association of emotional labor, job involvement and workplace well-being in the context of covid-19 padmic. The study uses convenience sampling and focuses on office employees of financial companies. Using convenience sampling and it is a totally 223 questionnaires were collected, 192 were effectively received, with an effective recovery rate of 86%.This study using hierarchical regression and Process analyses, and the results show that emotional labor and job involvement are positive related；emotional labor and workplace well-being are positive related；job involvement and workplace well-being are positive related；job involvement has intermediary effect emotional labor and workplace well-being. Finally, based on the result study , limitional and suggestions are for future research. |
