企業資訊機房建置及維運管理在公司經營上是非常重要之一環，資訊機房是儲存公司所有訊息及營運的資產。有系統性並且具前瞻性的規劃機房建置及維運管理是非常重要議題。本研究旨在探討資訊機房建置及維運管理的關鍵因素，參考分析相關文獻後，針對資訊機房的電力系統、空調系統、維運管理等不同關鍵因素加以探討，並且利用Kano模式進行專家訪談調查，檢測及評估其關鍵因素，加以歸納並分析其對於資訊機房建置及維運管理作業，改善運作中的資訊機房，幫助其達到節能的效益。為了檢驗本研究，提出6個構面與18個衡量問題，進行純化過程，作為衡量資訊機房建置及維運管理之探討。
詢問不同產業的企業，且需要資訊機房之政府單位、金融機構等資訊人員、維運人員及業務主管為調查對象，訪談六位業界代表具有18年以上的相關專家，針對資訊機房建置及維運管理之關鍵因素，採用Kano分析法為評估並且提供寶貴意見，進而得到正式關鍵因素指標。經由關鍵因素之研究讓機房維運人員、資訊相關主管、企業經營者，在資訊機房的管理及安全有所依循的準則，使得資訊機房運作及維運管理作業能夠更具有高效率、安全性以及節能性，並且達到綠能及降低維運成本的正常運轉。
Business operators often emphasis on the construction and maintenance of the corporate’s data center, which documents the details and operational resources of the company. Such emphasis thereafter necessitates a more systematic and far-sighted approach in the planning process of construction and maintenance across varying business industries. Over the years, scholars have examined several factors such as the electrical system, the air-conditioner system and the operational maintenance of data centers. This essay thus seeks to close the gap by investigating the principal determinant of the construction and operational maintenance of data centers. Specifically, analysis is performed based on data cross referenced from existing research papers and semi-structured interviews conducted. A total of six systems were assessed through a set of eighteen questions for the respondents. Through the utilization of Kano’s model, information derived from the interviews were scrutinized and codified to examine the relationship between the factors involved and relevant impacts on the construction and maintenance of data center. These results are then evaluated to propose modifications to the current system imposed in the data center with the aim of obtaining a more-energy efficient method. With the adoption of energy conservation method, business operators are then able to operate with reduced cost of production.
The key research objects selected are data center staff working in the government sector, individuals from financial organizations, maintenance staff and sales managers from six varying industries. All these research objects are equipped with eighteen years of working experience in order to provide a more cohesive and expertise stand on the different factors involved.
Through synthesizing the interview responses and codified data based on Kano’s model, this paper aims to identify the main factors concerning the construction and maintenance of data centers. Additionally, this paper serves as an operational guideline available for business operators, maintenance staff and managers of data centers. With such guideline implemented, data centers control and maintenance management can be completed safely through a more efficient and energy saving method, thus conserving energy and reducing the cost of production in the long run.
