人格特質、薪酬結構與留任意願關係之研究-以客服業為例

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Please use this identifier to cite or link to this item: https://irlib.pccu.edu.tw/handle/987654321/49331

Title:	人格特質、薪酬結構與留任意願關係之研究-以客服業為例 Research on personality traits, salary structure and the relationship of arbitrarily wishing - taking the customer service industry as an example
Authors:	陳韻竹
Contributors:	國際企業管理學系碩士在職專班
Keywords:	人格特質薪酬結構留任意願客服業
Date:	2021
Issue Date:	2021-03-03 10:37:40 (UTC+8)
Abstract:	本研究旨在探討人格特質、薪酬結構與留任意願之關係。本研究主要目的為驗證在客服產業中，企業組織之薪酬結構的設計與員工的留任意願產生影響，其薪酬結構設計對留任意願的影響是否會受到組織成員的人格特質影響。研究結果顯示，組織成員的留任意願不會受到薪酬結構差異的影響，而人格特質的不同亦不會干擾薪酬結構與組織成員留任意願間的關係。本研究探究理論及實務上之意涵，並對未來研究提出建議。 The purpose of this study is to explore the relationship between personality traits, salary structure, and willingness to stay. The main purpose of this study is to verify that in the customer service industry, the design of the organization's pay structure and employee retention will have an impact on whether the structure of the salary structure will affect the personality characteristics of organizational members. The results of the study show that retention of willingness of organizational members will not be affected by differences in salary structure, and differences in personality traits will not interfere with the relationship between compensation structure and retention of willingness of organizational members. This study explores the implications of theory and practice and makes recommendations for future research.
Appears in Collections:	[Department of Business Administration & Graduate Institute of International Business Administration ] Thesis

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