| 摘要: | 本文主要探討個案公司 - L公司引進SFC及CIMS系統之後，藉以瞭解系統品質、資訊品質、服務品質、及使用滿意度，之間的關係。
經由文獻探討之後，獲得系統品質、資訊品質、服務品質、及使用滿意之研究架構。設定研究方法、問卷設計、問卷發放與回收、統計分析，本文研究方法為問卷調查法，使用線上問卷填寫，發放150份問卷，回收有效問卷145份，並使用多種分析數據進行探討。
研究經由數據發現，系統品質對服務品質具有顯著正向影響，資訊品質對服務品質具有顯著正向影響，系統品質對使用滿意度具有顯著正向影響，資訊品質對使用滿意度具有顯著正向影響，服務品質對系統品質與使用滿意度具有部分中介效果，服務品質對資訊品質與使用滿意度具有中介效果。
This article mainly discusses the relationship between the system quality, information quality, service quality, and acceptable use after the introduction of SFC and CIMS systems by the case company-L company.
Through research results, obtain system quality, information quality, service quality, and use a satisfactory research framework. Set up research methods, questionnaire design, questionnaire distribution and recovery, and statistical analysis. The research method in this article is questionnaire survey, using questionnaire surveys, collecting questionnaire data and using various analytical data for discussion.
Research has found that system quality has a positive impact on service quality, information quality has a positive impact on service quality, system quality has a positive impact on acceptable use, information quality has a positive impact on satisfactory use, and service quality has a positive impact on the system Satisfactory intermediary effect of quality and use, and satisfactory intermediary effect of service quality on information quality and use. |
