摘要: | 隨著全球化經營時代的來臨,壽險業務員需積極表現工作熱誠,以因應高度不確定性之職場環境,而組織也希望員工們能夠積極表現有益於業績成效的各種行為,但若有嚴重的情緒困擾,長期處於負向的情緒狀態時,會降低個人的生活品質,喪失工作熱忱,影響個人在人際關係與職場上的表現。本研究之目的在探討激勵制度對於情緒勞務與情緒耗竭間的調節作用。本研究以新光人壽業務員為主要研究對象進行資料收集,並採用問卷調查法。問卷回收210份,有效問卷共計206份,有效問卷率達98.09%。透過實證分析結論如下:
研究結果如下:1.激勵制度對於情緒勞務沒有顯著負相關。 2.激勵制度對於情緒耗竭有部分負相關。3.情緒勞務對於情緒耗竭有負相關。
As the era of globalized operations approaches, insurance salesmen need to demonstrate enthusiasm for work actively so as to cope with the highly uncertain working environment. The organization also hopes that employees could actively show all kinds of behaviors which are beneficial to the effect of the business. However, if there is serious emotional distress and long-term negative emotional state, this will reduce the quality of individual life and cause the loss of enthusiasm for work, further-more, affect personal relationships and working performance. The Purpose of this study is to explore the moderating effects of incentive system on the relationships between the emotional labor and emotional exhaustion. In this study Sing Kong Life Insurance salesmen were the main research objects for data collection. This study uses a questionnaire survey. A total of 210 questionnaires were retrieved, and there were 206 valid questionnaires. The effective questionnaire rate reaches 98.09%. The conclusion through empirical analysis is as follows: 1. Incentive system has no negative effect with emotional service. 2.Incentive system has a part of negative effect with emotional exhaustion. 3. Emotional service has a significant negative effect with emotional exhaus-tion. |