本研究主要在探討台灣地區科技員工內部服務補救、工作態度、脈絡績效之現況及其意涵，並進而分析彼此間之關係。台灣產業如何做企業內部服務補救，哪些因素影響員工之工作態度，脈絡績效對於內部服務補救又有何交互之影響?從過去的學術研究可以看出，不論是服務業或是科技產業，內部服務補救儼然已成為各個企業在不斷創造盈餘之外，另一個努力的目標及方向，透過企業內部行銷作為，讓內部員工得到工作滿足、在公司工作得到榮耀感、幸福感，持續透過各種人力資源制度與改善方案，提升同仁工作效率與效益，為企業留住一流之人才。
本研究顯示：
一、內部服務補救及子構面對脈絡績效具有顯著影響。
二、內部服務補救及子構面對工作態度及子構面具有顯著影響。
三、工作態度及子構面對脈絡績效具有顯著影響。
四、工作態度在內部服務補救與脈絡績效之間具有中介效果。
This study is mainly to explore the current situation of service recovery, work attitudes, and contextual performance of science and technology employees in Taiwan, and to analyze their relationship. How does Taiwan's industry do internal business service recovery, what factors affect employees' work attitudes, and what is the impact of contextual performance on internal service recovery? From past academic research, it can be seen that whether in the service industry or the technology industry, internal service recovery have become the goal and direction of each company in the continuous creation of surplus, through internal marketing, to internal employees. Get job satisfaction, get a sense of glory, happiness in the company's work, continue to improve the efficiency and efficiency of colleagues through various human resources systems and improvement programs, and retain first-class talents for enterprises.
Present research showed:
1.Internal service recovery and sub-structures have a significant impact on context performance.
2.Internal service recovery and sub-structures have a significant impact on work attitudes and sub-structures.
3.Work attitudes and sub-structures have a significant impact on context performance.
4.Work attitude has an intermediary effect between internal service recovery and context performance.
