心理賦能,組織承諾及情緒耗竭之關係:國際觀光旅館員工之觀點

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Title:	心理賦能,組織承諾及情緒耗竭之關係:國際觀光旅館員工之觀點 Psychological Empowerment、Organizational Commitment and Emotional Exhaustion: International tourist hotel employees’s point of view
Authors:	王中瑞
Contributors:	觀光事業學系觀光休閒事業碩士在職專班
Keywords:	心理賦能情緒耗竭組織承諾
Date:	2019
Issue Date:	2019-10-28 15:54:57 (UTC+8)
Abstract:	本研究探討心理賦能對組織承諾及情緒耗竭的影響，其次，探討組織承諾對情緒耗竭之關係，最後，有鑑於目前觀光旅館工作人員正職、實習生人力相輔為用的普遍現象，故本研究亦將正職與實習生共同納入探討對象。本研究以觀光旅館人員為對象共發放300份問卷，回收243份，扣除36份無效問卷，最後有效問卷為207份。經SPSS21統計軟體進行資料分析。檢驗發現心理賦能對情緒耗竭有負向影響作用、對組織承諾有正向影響作用，另組織承諾對情緒耗竭有負向影響作用。最後，根據研究結果提出建議並提供業界日後管理之參考依據。 This study explores the impact of psychological empowerment on organizational commitment and emotional exhaustion. Secondly, it explores the relationship between or-ganizational commitment and emotional exhaustion. Lastly, in view of the widespread phenomenon of current hotel staff and internships, the study also included the in-service and interns together. This study explores the impact of psychological empowerment on organizational commitment and emotional exhaustion. Secondly, it explores the relation-ship between organizational commitment and emotional exhaustion. Finally, in view of the widespread phenomenon of current hotel staff and internships, the study also included the in-service and interns together. In this study, a total of 300 questionnaires were distributed to hotel staff, and 243 were collected, and 36 invalid questionnaires were deducted. The last there are 209 ques-tionnaires valid. Data analysis was performed by SPSS21. The test found that psycho-logical empowerment has a negative impact on emotional exhaustion, has a positive im-pact on organizational commitment, and organizational commitment has a negative impact on emotional exhaustion. Finally, recommendations are made based on the results, and the reference basis for future management of the industry is provided.
Appears in Collections:	[Department of Tourism & Graduate Institute of Tourism Industry ] Thesis

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