以D&M資訊系統成功模型探討行動支付系統對操作人員之影響—以臺灣超商為例

CCUR > College of Business > Department of Banking & Finance > Thesis > Item 987654321/45026

Please use this identifier to cite or link to this item: https://irlib.pccu.edu.tw/handle/987654321/45026

Title:	以D&M資訊系統成功模型探討行動支付系統對操作人員之影響—以臺灣超商為例 Exploring the Impact of Mobile Payment System on Operators with the D&M Information System Success Model-The Study of Taiwanese Convenience Store
Authors:	何恭賢
Contributors:	財務金融學系
Keywords:	行動支付零售商 D&M資訊系統成功模型
Date:	2019
Issue Date:	2019-09-19 09:08:02 (UTC+8)
Abstract:	金融業和零售業不斷推廣無現金交易，使行動支付成為時下最熱門的付款方式。本研究根據 DeLone and McLean (D&M)資訊系統成功模型為主要架構，以多家臺灣便利超商為例。主要探討行動支付之系統品質、資訊品質和服務品質，是否影響便利超商店員及其滿意度。使用 SMARTPLS3.0 軟體，檢定所有假說的顯著性。本研究結果顯示，其系統品質、資訊品質及服務品質對滿意度及個人影響呈正向顯著關係，以及滿意度對個人影響亦呈正向顯著關係。在個別超商的分析中，超商(A)及超商(B)的結果，與全數樣本分析結果較為相符。 The financial industry and the retail industry continue to promote cashless transactions, making mobile payments popular. This study is based on the DeLone and McLean (D&M) information system success model.Take Taiwan's convenience stores as an example. It mainly discusses the system quality, information quality and service quality of mobile payment, and whether it affects the convenience of super store staff and their satisfaction. Test the significance of all hypotheses using SMARTPLS 3.0 software.The results of this study show that the system quality, information quality and service quality have a positive relationship with satisfaction and personal impact, and satisfaction has a positive and significant impact on personal influence.In the analysis of each convenience stores, the results of super-business (A) and super-business (B) are more consistent with the results of the full sample analysis.
Appears in Collections:	[Department of Banking & Finance ] Thesis

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