| 摘要: | 近年來有關空服員走上街頭抗爭活動頻仍，不完善之勞動權益，不僅影響空服員自身應有之勞動權益與保障，對航空公司而言，員工提供旅程服務品質與營運發展及營業利益密切相關，甚至影響至公益面向之飛航安全，故如何創造勞、資與乘客三贏之勞動關係及條件為本文研究初衷。
本文透過深度訪談，瞭解目前實務上我國空服員勞動關係之現狀，與其面臨之勞動困境，針對勞動契約履行過程之相關爭議與勞動條件保障為主軸，探討目前我國空服員適用法規現況下，勞動基準法與航空器飛航作業管理規則之關係，對於勞動契約履行過程中所遇之相關爭議，以及主要在勞動基準下提供勞動條件之保障，最後綜整文獻與判決佐證目前我國空服員勞動權益下之不足及相關問題。
服務於高空中之空服員，因工作環境與工作性質之特殊，相對於其他勞工，實務上將產生關於空服員之特殊爭議，而其所為集體勞動之罷工事件，事實上皆源自於個別勞動條件不合理所發生。因此，本文針對個別勞動關係領域中，擇與空服員最具爭議之相關議題，包括在締約過程中之最低服務年限、競業禁止、調職等；另就勞動條件之工資、工作時間、職場性騷擾、年齡歧視、職場霸凌等議題深度探討。
今(2019)年七月剛落幕之空服員罷工事件，再度引起社會對於空服員勞動權益之高度關注，冀望能透過本文討論，對於空服員勞動條件之不足有更進一步的認識，進而正視空服員應有之勞動權益。
Recently, protests that the flight attendants hit the streets to fight for their unsound labor rights have been heard. The imperfection of the labor rights and interests affects not only the employees themselves but also the employers. For the airlines, operational development, business interests and flight safety are all based on good service quality of employees during every flight journey. Therefore, how to create a three-win labor relationship and conditions for labor, capital and passengers is the original intention of this thesis.
Through depth interviews, we understand the current situation of Taiwan’s flight attendant labor relations and difficulties they faces. In view of the related disputes and labor conditions guaranteed in the process of labor contract implementation, this thesis discusses the relationship between the Labor Standards Act and the rules of aircraft flight operations under the current conditions of applicable regulations of flight attendants in Taiwan, the related disputes encountered during the performance of labor contracts, and the protection of working conditions mainly under the Labor Standards Act. Finally, at the end of the article, the integration of the literature and judgments illustrates the shortcomings and related problems of the current labor rights of flight attendants in Taiwan.
Due to the special work nature and environment, flight attendants serving at high altitude compared with other laborers, will face special disputes in reality. And the strikes of collective labor they have held are actually derived from unreasonable working conditions. Therefore, this article is aimed at the most controversial issues related to the flight attendants in the field of individual labor relations for in-depth discussion, including minimum service period in the contracting process, prohibition of competition, transfer, wages, working hours, sexual harassment at workplace, age discrimination, and workplace bullying.
Flight attendants strike just ended in July, 2019 once again aroused high attention of the society to the labor rights of flight attendants. Through the discussion in this article, we will have a better understanding of the shortage of flight attendants' labor conditions and be able to face up to the labor rights that the flight attendants should have. |
