| 摘要: | 傳統的組織架構中，通常會分別成立開發、營運和品質管理團隊，各自負責權責內資訊服務提供。近年來，隨著資通訊技術的快速發展，以及使用者習慣和市場走向的快速變化，各個團隊必須更迅速的回應組織業務策略需求，為了使服務在頻繁異動下仍保持正常運作品質，跨團隊之間的協作問題與鴻溝逐漸受到重視。而 DevOps 就是因此而生的解決方案，該名詞首次出現於 2009年，於 2012 年開始席捲全球，許多機構如 Gartner、Puppet 和 451 Research 等相繼提出該議題的調查報告，關於 DevOps 相關實施之書籍也陸續出版，但對於組織來說，如何衡量 DevOps 帶來的益處與投入成本，或如何進行績效評估，尚未有系統性的研究。
因此，本研究針對至 2018 年 7 月為止之國外學術文獻進行系統性回顧，觀察過往學術研究成果，梳理現階段 DevOps 發展之情況，找出主要影響組織軟體交付績效的關鍵能力為「部署自動化」、「鬆耦合架構」和「持續交付」；若組織優先培養以上關鍵能力，得以解決傳統開發方法過於僵化和過程冗長問題，使軟體和營運環境保持良好擴展性和靈活性，並使部署程序自動化，解決開發與營運協作斷層，將有效提升開發產能，快速回應市場變化，同時提升軟體部署頻率與穩定性，有助於改善組織現況，成功展現實施績效。
In the traditional organizational structure, development, maintenance and quality management teams are usually established to provide information system services. In recent years, with the rapid development of telematics technology, and the rapid changes in user habits and market trends, teams within the organization must respond more quickly to business needs, in order to maintain normal business operations, cross-team bridging issues and The gap is gradually being valued. DevOps is the solution that came into being. The term first appeared in 2009 and began to sweep the world in 2012. Many organizations such as Gartner, Puppet and 451 Research have successively submitted investigation reports on this topic, and books on DevOps related implementation have also been published. Published one after another, but for the definition of the DevOps movement itself, and the impact on the organization, how domestic organizations evaluate, there is no systematic research.
Therefore, this study systematically reviews the foreign academic literature until July 2018 and identifies the key capabilities that primarily affect the performance of the organization's software delivery are "deployment automation", "loosely coupled architecture" and "continuous delivery". If the organization prioritizes the above key capabilities, it can solve the problem of too rigid and long process of traditional development methods, keep in good scalability and flexibility to respond to rapid market changes, automate deployment processes to increase software deployment frequency and stability. |
