旅館線上訂房功能及自助入住系統設計與實作

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Title:	旅館線上訂房功能及自助入住系統設計與實作 Design and implementation of the self-service check-in system with hotel online booking function
Authors:	黃順真 (HUANG,SHUN-JHEN)
Contributors:	機械工程學系數位機電碩士班
Keywords:	智慧旅館訂房系統自助入住定價分析線上旅行社資產管理系統 Smart hostel Reservation system Self-registration Pricing analysis Online travel agent Property management system
Date:	2018
Issue Date:	2019-06-12 12:31:32 (UTC+8)
Abstract:	智慧旅館是未來一個重要的旅遊議題，為提升旅館業者經營順暢度以及使用者訂房前的入住體驗，本文在與旅館經營者訪談中發現入住是旅館運中非常重要的一環；然而，旅館業現在大多是以人工核對確認入住資料。有鑒於此，本論文提出一個訂房系統(Reservation System)其中包含了定價分析輔助程式輔助旅館管理者可以掌握定價趨勢，訂出有競爭力的房間價格以及一個資產管理系統(Property Management System, PMS)用於管理旅館房間安排、各通路訂單管理、以及房務清掃。其訂房系統應用在位於西門町的西門街角旅店，進行場域的試營運且經由業者反饋進行功能調整。本文開發擁有電子支付的CIS，讓使用者可以輕鬆以電子支付尾款並入住，以系統來減少重複繁瑣的入住流程並同時減少櫃台人員工作量與人工錯誤，有更多心力能專心服務入住客人提高入住品質。 Smart hostel is an important tourism issue in the future. To improve the smooth operation of the hotel business, as well as the experience and occupancy experience of the user before the reservation. Within the interview hotel manager, it is found that the check-in is a very im-portant of the hotel. It is often confirmed by manual verification. In this thesis, a reservation system is presented, includes the pricing analysis assistant program to help the hotel manager the pricing trend and a competitive position of set room rate. A property management system is used to manage hotel room arrangements, order manage-ment, and room cleaning. This proposed system applied to the Ximen Street Corner hotel in Ximending, where the field trial operation is carried out and the function is adjusted by feedback from the industry. Therefore, this thesis develops a check-in system with electronic pay-ment, which allows visitors to easily pay for the electronic payment and check-in. The system is used to reduce the repetitive and cumber-some check-in process. At the same time, it can reduce the workload of counter staff and concentrate on serving guests to improve the quality of stay.
Appears in Collections:	[Department of Mechanical Engineering ] thesis

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