文化大學機構典藏 CCUR:Item 987654321/44449
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    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: https://irlib.pccu.edu.tw/handle/987654321/44449


    题名: 服務創新與商業發展決策支援模式-以天仁茗茶企業為例
    Simulation-based Strategic Dynamics Decision Support System for IT-enabled Innovations and Business Development – a case of Ten Ren’s Tea
    作者: 阮清翠 (NGUYEN THANH THUY)
    贡献者: 全球商務碩士學位學程碩士班
    关键词: Business Development
    IT-enabled Innovations
    Strategy Dynamics
    Simulation
    System Dynamics
    日期: 2018
    上传时间: 2019-06-10 13:36:25 (UTC+8)
    摘要: The advances in IT-enabled Innovations have pushed enterprises to utilize their interrelated resources effectively and adopt suitable decisions on business development. Firms create more than the traditional value for customers, markets, and relationships in order to develop competitiveness within the long-term activity. Especially, customers have the most supplementary choices than ever to choose what they want nowadays. This paper applied the framework of Simulation-based Strategic Decision Support System (SSDSS) in order to investigate customer brand development through five stages from unaware to loyal customers. This newly developed Strategy Dynamics approach based on System Dynamics methodology that could enable managers to realize their internal obstacles, get insights of resource-driven performance to improve their future performance over time. By adopting real case study of a tea company in Taiwan, a numeric-based analysis through different scenarios demonstrates how the proposed SSDSS did help to formulate business development strategies for optimal performance. In addition, IT-enabled innovations in strategic thinking and decision making both could be the enabler for business performance. The anticipated outcome of this paper is the identification of the business transformation and growth that affect the sustainable development of the enterprise. As a result, the quality of decision-making could be enhanced and the model could be applied empirically in other related industries and internationally.
    显示于类别:[全球商務學位學程] 博碩士論文

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