診療室病人隱私與其醫療服務品質滿意度︰ 診療室空間之觀點

CCUR > College of Business > Master of Science in marketing > Thesis > Item 987654321/38298

Please use this identifier to cite or link to this item: https://irlib.pccu.edu.tw/handle/987654321/38298

Title:	診療室病人隱私與其醫療服務品質滿意度︰診療室空間之觀點 Patient Privacy and Quality of Medical Service in The Clinic : From the Concept of Clinic’s Space
Authors:	朱淑菱
Contributors:	全球品牌與行銷碩士在職學位學程
Keywords:	空間隱密性服務品質滿意度牙科 Space privacy Service quality Satisfaction Dental clinic
Date:	2017
Issue Date:	2017-10-17 10:24:05 (UTC+8)
Abstract:	隨著時代的變遷，消費意識抬頭，因此對於服務品質更加要求，各行各業也開始注重視覺上的美化。但對於醫療產業來說，不能僅止於視覺上的觀感，還要顧及到患者的生理及心理層面。為了要保護患者的隱私權益，故在診療空間的設計上出現了不同的隔間樣貌。那麼不同的診療空間對於病患滿意度，是否會有影響？而這一影響是否會因為性別的差異而不同？從過去文獻中得知，環境設計、空間隱私是會影響到患者對滿意度的感受。同時也曾有學者提出，女性患者對於空間隱密性之要求高於男性病患，因此性別會影響到患者對滿意度的感受。本研究將診療空間分為開放式及非開放式來探討，對象為半年內曾在台北地區牙醫診所就診之患者，對有意願合作之受訪者採便利抽樣進行調查。當場發放問卷，填答並回收。正式問卷發出100份，刪除無效問卷11份後，分析結果顯示，診間之形式(開放式診間、非開放式診間)與患者滿意度無關，且性別不會干擾上述關係。 Come to the new era, more and more people attaché great im-portance to customer’s rights. people care about the service quality more and more. Visual effects are high valued in different industries. But in the medical industry, they have to take care about patient’s physiological and mental state at the same time, not only about visual effects. There are different treatment room form, because they have to protect patient’s privacy and rights. Will people have different feel-ings while they get into different treatment room? Does it be different between male and female? According to the past literature discussion, space cryptography and environmental planning will affect people’s feelings about satis-faction. It’s also points that the female patient values privacy higher than the male patient does. The sexes affect the feelings about satis-faction. In this study, treatment rooms are divided into two parts, open-plan and close-plan space. Questionnaire is people who visits dentist in Taipei area within six months. Conduct a sample survey with those people who have a willingness to cooperate. Issue a ques-tionnaire on the spot and take them back immediately. A total of 100 questionnaires were issued, and delete eleven invalid question-naires.The results of the analysis shows that, no relevance between the satisfaction of patient and the treatment room form. Neither the sexes does.
Appears in Collections:	[Master of Science in marketing ] Thesis

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML	252	View/Open

View Licence

Loading...