Customer Engagement on Brand Fan Pages: An Examination of the Effects of Social Media Marketing

文化大學機構典藏 CCUR > 商學院 > 企業管理學系暨國際企業管理研究所 > 期刊論文 > Item 987654321/37479

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題名:	Customer Engagement on Brand Fan Pages: An Examination of the Effects of Social Media Marketing 品牌粉絲專業的顧客參與行為：社群媒體行銷之效果驗證
作者:	林郁翔蘇冠年
貢獻者:	國企系
關鍵詞:	網路口碑社群媒體臉書 Electronic word-of-mouth Social media AIDA Facebook
日期:	2014-03
上傳時間:	2017-08-17 11:14:52 (UTC+8)
摘要:	社群媒體已改變企業與顧客間的互動方式，許多企業開始利用社群媒體來進行行銷以及有目的地影響顧客間的溝通。本研究之目的為探討社群媒體行銷策略對臉書粉絲團成員的網路口碑與決策之影響。本研究利用內容分析法來分析童玩節官方臉書粉絲團之513篇品牌貼文，並執行普瓦松迴歸來檢驗本研究發展之假說。結果顯示，企業提供以品牌為中心和高互動性之品牌訊息能有效提升粉絲的網路口碑行為和引起粉絲的注意；而資訊性和娛樂性之品牌訊息能有效的引起粉絲的興趣、渴望和行動。此外，粉絲的品牌情感會部分中介以品牌為中心和高互動性之品牌訊息對粉絲的網路口碑、興趣、渴望和行動之效果。 Social media has changed the interaction between businesses and customers. Many businesses started to utilize social media for their marketing strategy, intentionally influencing consumer-to-consumer communications. The purpose of this article is to examine the effect of social media marketing on motivating Facebook users to spread electronic word-of-mouth (eWOM) and make decisions. We used a content analysis to survey 513 posts from a Facebook fan page of Yilan International Children's Folklore & Folkgame Festivel (YICFFF) and conducted poisson regression to test our hypotheses. The findings show that businesses provide brand post characteristics of brand centrality and interactivity could enhance eWOM and attention of Facebook users; brand post characteristics of information and entertainment could enhance interest, desire and action of Facebook users. Specifically, brand sentiment partially mediates brand post characteristics of brand centrality and interactivity on the number of likes, the number of comments, attention, interest, desire and action of Facebook users. Discussions and implications for the marketer are presented at the end of the article.
關聯:	多國籍企業管理評論 8:1 2014.03[民103.03] 頁23-56
顯示於類別:	[企業管理學系暨國際企業管理研究所] 期刊論文

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