人力資源管理實務對員工幸福感、情緒耗竭及留任意願影響之研究─以銀行業為例

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Title:	人力資源管理實務對員工幸福感、情緒耗竭及留任意願影響之研究─以銀行業為例 The Effect of Human Resource Practices on Employee Happiness and Emotional Exhaustion and Intention to Stay ─Ａ Case Study of Banking lndustry
Authors:	魏妙玲
Contributors:	企業實務管理數位碩士在職專班
Keywords:	人力資源管理實務員工幸福感情緒耗竭留任意願 Human Resource Management Employee Happiness Emotional Exhaustion Intention to Stay
Date:	2016-06
Issue Date:	2016-08-15 11:18:03 (UTC+8)
Abstract:	銀行業競爭日益劇烈，正為傳統金融業帶來巨大的改變，面對各項業務朝「數位化」轉型，未來銀行「分行」會消失，裁員的聲浪及銀行員轉型，將造成銀行業之金融從業人員的壓力。本研究以本國銀行業金融從業人員為研究對象，採便利抽樣問卷方式邀約及發布，回收有效問卷共320份，實證分析結果，包括：一、人力資源管理實務對員工幸福感具顯著正向影響二、人力資源管理實務對情緒耗竭具顯著負向影響三、人力資源管理實務對留任意願具顯著正向影響四、員工幸福感對人力資源管理實務與留任意願的關係之間具有中介效果五、情緒耗竭對人力資源管理實務與留任意願的關係之間具有中介效果 Banking industry is becoming increasingly competitive. Traditional Banking business is undergoing a comprehensive transformation. While banking business goes digital, physical branch is to disappear, which rounds out a wave of layoffs urging banking workforce to transform and posing pressure to financial professionals. This study targets at financial professionals serving in domestic banking industry to which questionnaires were distributed using method of convenience sampling. 320 valid respondents were collected with conclusions of empirical analysis set forth below: 1. Human Resource Management has significantly positive influences on Employee Happiness. 2. Human Resource Management has significant negative influences on Employee Emotional Exhaustion. 3. Human Resource Management has significantly positive influences on Intention to Stay. 4. Employee Happiness partially mediating the relationship between Human Resource Management and Intention to Stay. 5. Emotional Exhaustion partially mediating the relationship between Human Resource Management and Intention to Stay.
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