文化大學機構典藏 CCUR:Item 987654321/2949
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    题名: Job standardization and service quality: a closer look at the application of total quality management to the public sector
    作者: Hsieh A.T.;Chou C.H.;Chen C.M.
    贡献者: 企管系
    日期: 2002
    上传时间: 2009-12-07 10:11:53 (UTC+8)
    摘要: Existing research results about the relationship between total quality management and service quality in the public sector are controversial. This study focuses on the core concept of TQM-job standardization-and, using the National Tax Administration of Taipei in Taiwan as a source of data collection, a significantly positive relationship between job standardization and service quality is found. The results also suggest that the service quality construct for the business world is different from that for public sector organizations. Theoretical and managerial implications are discussed.
    關聯: TOTAL QUALITY MANAGEMENT Volume: 13 Issue: 7 Pages: 899-912
    显示于类别:[企業管理學系暨國際企業管理研究所] 期刊論文

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