Purpose - The purpose of this paper is to explore how the nursing division supervisors at hospitals perceive intellectual capital (IC) and identify the relative importance of IC factors.
Design/methodology/approach - Using literature review combined with experts' viewpoints, IC is divided into four main structures and adopted them as the measurement criteria. A set of criteria that measure the hospital nursing division's IC was established using the Fuzzy Delphi Method, by the expert questionnaire given out to nursing division supervisors at large-scale teaching hospitals.
Findings - The research results will hopefully help the management of medical institutions make decisions and input more resources in the "structural capital" perspective of their respective nursing divisions.
Originality/value - Hospitals in Taiwan may improve in performance and medical services quality.
