Decreasing Tax Collectors' Perceived Social Loafing through Collaborative Behaviors of Taxpayers

文化大學機構典藏 CCUR > 商學院 > 企業管理學系暨國際企業管理研究所 > 期刊論文 > Item 987654321/29139

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题名:	Decreasing Tax Collectors' Perceived Social Loafing through Collaborative Behaviors of Taxpayers
作者:	Lee, Pei-Ching Chen, Chin-Mei Chou, Chien-Heng
贡献者:	國企所
关键词:	CITIZEN PARTICIPATION PUBLIC-SERVICES PERSONAL INVOLVEMENT MOTIVATION LOSSES GROUP-PERFORMANCE E-GOVERNMENT WORK GROUPS COPRODUCTION IDENTIFIABILITY SECTOR
日期:	2014-10
上传时间:	2015-01-20 11:17:12 (UTC+8)
摘要:	Social loafing is a common social disease whereby individuals exhibit lower performance when they work in a group than when they work alone, causing waste of manpower in organizations. Past researches on antecedent variables of social loafing tend to focus on the impacts of the personal and job characteristics within organizations, but few have considered the impacts of external factors on social loafing. This study takes as its object of investigation the tax collectors of Taipei National Tax Administration, which has reformed itself as a "tax service agency," with the purpose of exploring the effect of taxpayers' collaborative behaviors in the service production and delivery processes on the perceived social loafing of tax collectors. It finds empirically that all three kinds of collaborative behaviors (i.e., voluntary compliance, trust, and evaluative feedback) and the aggregate thereof, as perceived by tax collectors, have significant negative correlations with the perceived social loafing of tax collectors. What is more, the effects of these collaborative behaviors on tax collectors' perceived social loafing are greater than those of the control variables in this study (i.e., the employees' job involvement and job characteristics). These results provide powerful evidence for the feasibility of direct citizen participation in the production and delivery processes of public services and indicate that the government should prioritize decreasing the perceived social loafing in service agencies via direct citizen participation.
關聯:	JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY 卷: 24 期: 4 頁碼: 1037-1064
显示于类别:	[企業管理學系暨國際企業管理研究所] 期刊論文

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