Does job standardization increase job burnout?

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Title:	Does job standardization increase job burnout?
Authors:	Hsieh YM Hsieh AT
Contributors:	觀光系
Keywords:	job design role ambiguity role conflict Taiwan
Date:	2003
Issue Date:	2009-11-30 11:07:56 (UTC+8)
Abstract:	This empirical study examines the relationship between job standardization, role stress and job burnout components (i.e. emotional exhaustion, diminished personal accomplishment and depersonalization). Data used here comes from 412 employees of manufacturing and service companies in Taiwan. A path analysis model is developed and tested that posits role conflict and ambiguity as a partial mediator of job standardization resulting in job burnout relationship. Empirical results suggest that increased job standardization diminishes job burnout indirectly, such that the true effect of job standardization may be understood with role stress constructs. However, we show that job standardization and job burnout components have spurious relationships. Results are contrasted with those from previous studies, and implications for managers are discussed.
Relation:	INTERNATIONAL JOURNAL OF MANPOWER Volume: 24 Issue: 5 Pages: 590-614
Appears in Collections:	[Department of Tourism & Graduate Institute of Tourism Industry ] periodical articles

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