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    題名: 銷售人員控制系統對銷售人員市場導向與銷售績效影響之研究
    Effects of Sales Controls on Salesperson Market Orientation and Sales Performance
    作者: 饒庭榕
    Rao, Ting-Rong
    貢獻者: 國際企業管理學系
    關鍵詞: 銷售人員控制系統
    銷售人員市場導向
    銷售績效
    Sales Controls
    Salesperson Market Orientation
    Sales Performance
    日期: 2014-06
    上傳時間: 2014-09-05 14:43:34 (UTC+8)
    摘要: 在環境多變的時代中,銷售人員常常帶給組織龐大的支出費用,但也是獲利的重要來源。在以往的銷售力管理相關文獻中,時常將銷售人員控制系統被二分為結果面與行為面機制,但是卻少有研究注意到銷售人員控制系統的第三種機制相關議題;再者,銷售人員市場導向行為(顧客導向、競爭者導向、產品導向)如何能有效提升銷售人員的績效表現和管理者如何運用銷售人員控制系統能夠套用在不同的銷售人員的市場導向行為儼然成為重要的管理議題。回顧目前相關研究,少有研究針對此議題探討,因此,本研究也將針對此議題為出發點探討銷售人員的控制系統對於銷售人員市場導向和績效的影響進行研究。

    In the changing times, sales force often represents not only the huge expendi-ture but also the major contributor to the profit. In the previous literature of sales force management, the dichotomy typology usually takes the form of outcome- and behavior- control, but few studies have noted the third mechanism Sales Control System related issues; Furthermore, how to effectively improve the performance of the performance of sales staff by Sales Market Orientation behavior (custom-er-orientation, competitor-orientation, product-orientation) and managers how to used Sales Control System can be applied in Sales Market-Orientation behavior of different sales personnel has become an important management issues. Review of currently related research, few studies have looked for this topic .So, this study will focus on this issue as a starting point to Effects of Sales Controls on Sales Market Orientation and Sales Performance.
    顯示於類別:[企業管理學系暨國際企業管理研究所] 博碩士論文

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