Seniors' perceptions of service features on outbound group package tours

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题名:	Seniors' perceptions of service features on outbound group package tours
作者:	Wang, KC (Wang, Kuo-Ching) Ma, AP (Ma, Ai-Ping) Hsu, MT (Hsu, Mei-Ting) Jao, PC (Jao, Po-Chen) Lin, CW (Lin, Ching-Wen)
贡献者:	Grad Inst Int Business Adm
关键词:	Senior Grotip package tour (GPT) Service features (SF)
日期:	2013-08
上传时间:	2014-02-25 13:59:27 (UTC+8)
摘要:	The objective of this study is to develop scales addressing seniors' perception of group package tour service features (GPTSFs) in Taiwan and China, and thus extend the existing literature regarding the service quality theory. This research used a qualitative method to generate sample items and a quantitative approach to develop and validate GPTSF scales. Findings from a survey with 239/217 experienced senior tourists from Taiwan/China identify five important factors (i.e., tour leader and tour guide, restaurant, hotel, coach, and scenic spot) among seniors in Taiwan and three factors (i.e., pre-tour briefing, restaurant, and optional tour) among seniors in China. Based on our findings, travel agencies can adjust their managerial directions to make them flexible enough to react efficiently to environmental changes and consumer needs. (C) 2011 Elsevier Inc. All rights reserved.
關聯:	JOURNAL OF BUSINESS RESEARCH Volume: 66 Issue: 8 Special Issue: SI Pages: 1021-1027
显示于类别:	[企業管理學系暨國際企業管理研究所] 期刊論文

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