醫療機構從業人員專案管理知識效能之研究

文化大學機構典藏 CCUR > 商學院 > 企業管理學系暨國際企業管理研究所 > 博碩士論文 > Item 987654321/24629

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题名:	醫療機構從業人員專案管理知識效能之研究 A study on the relationship between medical practitioners' project management competency and job performance
作者:	羅殷霞
贡献者:	企業管理學系企業實務管理數位學習碩士在職專班
关键词:	專案專案管理專案管理能力專案管理成熟度專案管理九大知識領域工作績效醫療機構醫療機構從業人員
日期:	2012
上传时间:	2013-03-21 15:59:00 (UTC+8)
摘要:	目前全國各大醫院在經營管理上都面臨許多問題，如電子病歷的推行、人力、物力、設備之不足、採購未達經濟量導致成本過高、醫院評鑑等因素，加諸近年來由於消費者（病患）意識的抬頭、健保財務的吃緊、健保總額給付制度的限制、診斷關聯群（Diagnosis Related Group，DRG）的影響、各項品質指標的嚴審等等諸多困境，醫院不得不投入更多的人力、財力、物力等，致使各大大小小醫療院所的經營越趨困難，醫院為尋找契機以達永續經營，同時又能符合醫療環境的快速變化，及因應越來越多的特定需求，此時專案管理的進行將可以達成醫療創新發展的契機，所以，專案管理知識體系及方法的運用在醫院管理上，是值得推展的一個管理工具。本論文研究的目的即在探討醫療機構從業人員專案管理能力與工作績效間的關係，以了解專案管理九大知識領域對醫療機構從業人員工作績效之影響程度，做為醫院組織及成員於管理上的參考，進而能夠支援組織靈活運用專案管理技能以提升人力素質、工作績效，及醫院永續經營的策略目標。經研究整理發現，醫療機構從業人員之管理職和非管理職二者的專案管理九大能力依據個別樣本屬性的不同產生差異。管理職九大能力中有五項相關係數達.424以上具顯著性，而非管理職九大能力中的相關性均具顯著相關。 Abstract Healthcare and medical services play a vital role in the global new economy and social welfare systems. Many healthcare and medical organizations are growing rapidly and the services provided are becoming more project-oriented. Medical projects and administrative projects, such as purchasing and installing new equipment, launching new community medical and healthcare services, procedures and practices associated with internal and external communications, and coordination of internships with universities and other hospitals, were frequently observed in modern healthcare and medical industry. Similar with the tasks in project intensive industries such as IT and product developments, the need to apply project management skills in healthcare and medical organizations is getting higher and higher, especially in large hospitals and medical centers with sizable personnel, work procedures, and management functions. Previous studies have proposed that the support of medical staff would be one of the most critical success factors for implementing modern project management in hospitals and healthcare organizations. Therefore, it is worth to further investigate if there are critical project management disciplines for strengthening the abilities of medical staff in hospitals and healthcare organizations. From the perspective of hospital personnel, this study is designed to evaluate the impacts of project management disciplines on improving the personnel’s work performance as well as the quality of their healthcare & medical services. Through questionnaires survey and statistical analysis, nine major project management knowledge areas and their effective level are individually analyzed by examining each relationship between personnel’ project management competency and their work performance. Correlation analysis and multi-variate regression models are applied to identifying the critical project management knowledge areas for improving individual work performance. In addition, different features of the personnel’s tasks were considered to distinguish if there are different needs for project management disciplines. The research results provide a managerial and institutional guideline for hospital & medical centers. The personnel’s administrative capability as well as work performance can consequently be improved by specific educational and training programs of project management skills.
显示于类别:	[企業管理學系暨國際企業管理研究所] 博碩士論文

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