Relationship of Actual Response Time to Call Lights and Patient Satisfaction at 4 US Hospitals

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Please use this identifier to cite or link to this item: https://irlib.pccu.edu.tw/handle/987654321/24265

Title:	Relationship of Actual Response Time to Call Lights and Patient Satisfaction at 4 US Hospitals
Authors:	Tzeng, HM (Tzeng, Huey-Ming) Ronis, DL (Ronis, David L.) Yin, CY (Yin, Chang-Yi)
Contributors:	Dept Hist
Keywords:	consumer satisfaction hospital;patient patient safety quality of health care
Date:	2012-06
Issue Date:	2013-02-21 16:03:06 (UTC+8)
Abstract:	This multihospital study examined patient satisfaction with items of "received help as soon as possible" and "help to the bathroom" and their relationship to the actual response time to call lights. We found that faster actual response time to call lights contributed to higher patient satisfaction with "received help as soon as possible." The relationship between response time and patient satisfaction with "help to the bathroom" was not supported.
Relation:	JOURNAL OF NURSING CARE QUALITY 卷: 27 期: 2 頁數: E1-E8
Appears in Collections:	[Department of History-Graduate School] journal articles

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