文化大學機構典藏 CCUR:Item 987654321/24125
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    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: https://irlib.pccu.edu.tw/handle/987654321/24125


    题名: An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model
    作者: Tsai, WH (Tsai, Wen-Hsien)
    Shaw, MJ (Shaw, Michael J.)
    Fan, YW (Fan, Yi-Wen)
    Liu, JY (Liu, Jau-Yang)
    Lee, KC (Lee, Kuen-Chang)
    Chen, HC (Chen, Hui-Chiao)
    贡献者: Dept Accounting
    关键词: Enterprise resource planning (ERP)
    SERVQUAL
    Project management (PM)
    Information systems success
    System vendor
    System performance
    Implementation consultant
    日期: 2011-01
    上传时间: 2013-01-31 13:39:33 (UTC+8)
    摘要: In recent years many companies have improved their business performance and competitive position by implementation of enterprise resource planning (ERP) systems. This study goes beyond the boundaries of an individual organization to develop an integrated framework for successful implementation of ERP systems. We also discuss the internal/external facilitators which make this possible. Meanwhile, the authors utilize the SERVQUAL instrument, project management and information systems success theory in our empirically investigation of the roles and interdependent relationships of system vendors, consultants, project management and system performance, based on existing measures suitable for this study. The results reveal a significant causal relationship between system providers, implementation consultants and project management, and project to system performance, except directly from SERVQUAL to system performance. It is believed that an understanding of the relationships between the relevant factors for ERP success is necessary to satisfy the adopter's requirement, both practically and theoretically. (C) 2010 Elsevier B.V. All rights reserved.
    關聯: DECISION SUPPORT SYSTEMS 卷: 50 期: 2 頁數: 480-490
    显示于类别:[會計學系暨研究所 ] 期刊論文

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