利用競標模式進行護理人員排班決策之可行性初探

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题名:	利用競標模式進行護理人員排班決策之可行性初探
作者:	廖一仲
贡献者:	資訊管理研究所碩士在職專班
关键词:	競標 bidding bidding 護理人 nurses 排班 scheduling
日期:	2012
上传时间:	2012-12-04 09:55:07 (UTC+8)
摘要:	排班是影響工作效率與員工滿意度的關鍵議題；而且，組織結構與個人感知等議題，讓人員排班的品質與複雜度變得更難掌控。唯現有研究提出的解決方案，多採理性原則進行設計，似未能突顯個人差異感知與評價的特性，致無法有效解決前述挑戰。因此，本研究參考使用者參與決策的概念，以最常被討論且最為複雜的護理人員排班為標的，評估以競標模式進行人員排班的可行性。初步實驗結果顯示，透過競標方式，確實可協助個體護理人員具體反應自己的考量與偏好，從而提升對排班過程與結果的滿意度，同時，有機會減少不必要的行政與溝通，達到雙贏。 Findings of current management literature reveal that work schedule is regarded as one of the key determinants on work efficiency and job satisfaction, which then makes the design of work schedule recognized as one important research issue. Meanwhile, it is also highlighted that concerns on decision power shift and perceptions of employees may make the quality of scheduling hard to be improved. However, it is surprisingly found that most studies on work schedule design are mainly based on rational, objective, and global optimized principals; less is paid on evaluation of personal judgment, which then results in a potential gap between current research focus and practical needs. To bridge the research gap mentioned above, this study adopts the bidding ap-proach in the context of nurse work scheduling, in order to examine whether user par-ticipated approach may help lead to better job satisfaction. According to our experi-ments, it is found that the bidding approach may be feasible and helpful in improving the quality of nurse scheduling, with less time spent by the management in the mean-time.
显示于类别:	[資訊管理學系暨資訊管理研究所 ] 博碩士論文

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