工作福利對職場偏差行為關係之研究

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Title:	工作福利對職場偏差行為關係之研究
Authors:	洪書偉
Contributors:	國際企業管理學系
Keywords:	工作福利 employee benefits 職場偏差行為 workplace deviance behavior 心理契約 psychological contract
Date:	2012
Issue Date:	2012-11-01 10:57:16 (UTC+8)
Abstract:	本研究問題是探討員工工作福利(employee benefits)與公司員工職場偏差行為(workplace deviance behavior)之關係，經由間接文獻之引用及邏輯之推理，發現兩者之關係有必要進一步釐清。本研究是透過網路問卷以及紙本問卷的調查方式，請有正職工作的上班族們幫忙填寫。總共發出了350份問卷，請員工對該公司工作福利與職場偏差行為之看法，進行填答。總共回收329份問卷，去除無效問卷(沒填寫完成者)7份，總共有效問卷為322份，回收率為92%。結果本研究發現，員工工作福利與職場偏差行為呈現負相關，也就是該公司提供之工作福利越佳，該員工的職場偏差行為發生率越低；並且在實證結果方面發現，在工作福利對於職場偏差行為之影響中，工作福利與心理契約呈正相關，心理契約與職場偏差行為呈負相關，也就是該員工之心理契約滿意度越高，該員工之職場偏差行為發生率越低。因此心理契約為工作福利與職場偏差行為中介變項。最後，本研究依據實證結果提出實務建議與未來研究之建議，以期對後續研究有所啟發，並提供管理意涵與建議以提供企業經營者作參考。 This study empirically examines the relationship between employee benefits and workplace deviance behavior. In addition, this paper speculates that task uncertainty, charismatic leadership and innovative organizational culture moderate the association between employee benefits and workplace deviance behavior as perceived by con-tact-customer employees. The data is composed of service contact-employees and is collected by 350 ques-tionnaires. Customer contact-employees were asked about their levels of employee ben-efits, workplace deviance behavior, and psychological contract. Of all samples, many different service firms responded by returning at least one questionnaire from an em-ployee (a total of 329 questionnaires); of these, seven employees were unusable because they were incomplete. Completed questionnaires were returned by 322 con-tact-employees (92% response rate). Finally, the results indicate that employee benefits is negatively related to work-place deviance behavior. In addition, employee benefits has a positive influence on psychological contract, psychological contract has negatively influence on workplace deviance. The mediating effects of psychological contract towards the understanding of employee benefits and workplace deviance behavior. The theoretical: The paper can answer the research problem. The practical: Practical suggestions and future suggestions are also provided.
Appears in Collections:	[Department of Business Administration & Graduate Institute of International Business Administration ] Thesis

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