論文名稱：工作福利對情緒枯竭之研究 總頁數：69
校(院)所組別：中國文化大學商學院國際企業管理研究所
畢業時間及提要別：100 學年度第2 學期碩士學位論文提要
研究生：洪倩雯 指導教授：毛筱艷
論文提要內容：
本研究之主旨為探討工作福利與情緒枯竭之關係，經由以前
研究指出，兩者之關係並不一致，但過去之相關文獻無法提供完
全之解答，因此有必要進一步釐清兩者之關係。研究樣本是透過
網路問卷以及紙本問卷的調查方式獲得。實證結果發現，工作福
利與情緒枯竭呈現負相關，也就是該公司提供之工作福利愈佳，
情緒枯竭發生率越低，在工作福利對於情緒枯竭之影響中，的確
存在工作資源之中介變項，也就是該員工之工作資源程度越高，
其情緒枯竭發生率越低。最後，依據實證結果提出實務建議與未
來研究之建議。
關鍵字：工作福利(employee benefit)，情緒枯竭(emotional exhaustion)，
工作資源(work resources)。
The study of relationship between Employee Benefit
and Emotional Exhaustion
Student: Chien-Wen Hung Advisor: Prof. Hsiao-Yen Mao
Chines e Cul ture Univer s i ty
ABSTRACT
The purpose of this research is to examine the relationship between employee benefit
and emotional exhaustion. Previous studies state that there may be an inconsistent
relationship between employee benefit and emotional exhaustion. By reasoning, satisfaction
may specify the relationship between employee benefit and emotional exhaustion.
Data for this study were obtained by means of questionnaires from any industrial
employees. employee benefit has a positive influence on, work resources and work resources
has negatively influence on emotional exhaustion. The mediating effects of satisfaction
towards the understanding of employee benefit can negatively influence emotional
exhaustion practical suggestions and future suggestions are also provided.
Key Words: employee benefit, emotional exhaustion, work resources.
