銀行主管領導風格對員工工作績效之影響─信任為中介變數

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Title:	銀行主管領導風格對員工工作績效之影響─信任為中介變數
Authors:	李先智
Contributors:	國際企業管理學系
Keywords:	領導風格 leadership style 信任 trust 工作績效 job performance
Date:	2012
Issue Date:	2012-11-01 10:19:45 (UTC+8)
Abstract:	自金融市場開放及金融自由化後，銀行家數增加，同業競爭壓力相當的大，績效已成為企業最關心的課題。要達到績效的提升，必須具備領導才能的領導者來引領，使事得其人、人盡其才，以增進合作模式，提高效率。基於領導的效能會因為中西方文化的不同，有所差異，本研究即以華人家長式領導風格理論為基礎，探討領導風格、信任與工作績效之關係。本研究以國泰世華總行員工為研究對象，並以問卷調查方式，共調查307份有效樣本。研究結果顯示： (1)仁慈領導及德行領導對員工信任、工作績效呈顯著正向影響；威權領導對員工信任、工作績效呈顯著負向影響；(2)員工信任對工作績效均呈顯著正向影響；(3)信任在領導風格與工作績效間也具有中介效果。 Science the financial market openness and liberalization, banks increase soon and there have more competition in the bank industry, performance has become the most important issue that enterprise always concern. In order to increase the performance, every bank have to find the person who is provided with a leadership ability to lead company employee to achieve the goal. Due to leadership performance different between west and asia culture, our study use paternalistic leadership theory, to explore the relationship in leadership style, trust and performance. The sample of research includes 307 employees of cathay united bank head office. The study find out that (1) Benevolence and moral leadership have positive impact on trust and employee’s performance；authoritarianism leadership has negative impact on trust and employee’s performance；(2) Trust has positive impact on employee’s performance；(3) Trust has the mediating effect between leadership style and employee’s performance.
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