The esthetics service was the special and value in the service industry. When people provide the service to customer, the first image for customer was most important and it would be to influence the customer satisfaction and job performance. The research was using esthetics service for independence variable to show the relationship between esthetics service and Job Performance. To find the emotional intelligence for esthetics service and Job Performance’s interference result.
The research target is the customer service department of Chunghwa Telecom Co., Ltd. The total questionnaire was one hundred and seventy, and the valid questionnaire was one hundred and forty-foure. We used hierarchical regression analysis to find the below situation: the personnel’s esthetics service with job Performance’ relationship is forward. But emotional intelligence with esthetics service and Job Performance relationship was unremarkable.
