以系統思考模式探討學校組織專案之執行問題與管理對策

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Title:	以系統思考模式探討學校組織專案之執行問題與管理對策
Authors:	徐詠園
Contributors:	企業管理學系企業實務管理數位學習碩士在職專班
Keywords:	學校組織 school organization 專案管理 project management 系統思考 systems thinking 校務評鑑 school evaluation
Date:	2012
Issue Date:	2012-10-18 09:03:15 (UTC+8)
Abstract:	近年來以專案為導向之工作型態在全球多項產業中迅速發展並廣受企業與專業人士重視。學校組織目前也將因應社會變遷與時代的進步而轉型，思考如何在有限的資源條件限制下，善用專案管理的方法與流程以強化辦學績效。然而在學校專案的執行過程中，因專案團隊工作屬性有別於一般功能式分工作業，常涉及專案工作量、人力編制、工作時程、工作品質標準等等因素之動態交互影響，以致參與專案之團隊人員因未能掌握其動態複雜性而衍生工作成效不佳或士氣低落等執行問題。本研究運用系統思考模式(systems thinking)，建立學校校務評鑑專案作業之因果回饋環路圖(causal loop diagram)，並透過學校個案研究與問卷調查以探討高中及大專校院中之校務評鑑潛在執行問題與管理對策，以作為學校提升專案管理效能之參考。本研究結果顯示，在校務評鑑專案執行過程中，工作錯誤率的增加易導致過多重覆性的工作，因而顯現出執行人員的專案管理經驗不足以及跨部門的協同作業溝通問題，由此延伸為人員內部控制的連漪效應，成為加強型回饋環路，此為學校單位需重視的潛在結構性問題。關鍵詞：學校組織、專案管理、系統思考、校務評鑑 There is a global trend to utilize various projects for better work performance and the project oriented work packages have been widely observed in different organizations and industries. Even in the school organizations, projects and project management methodology have been regarded as a solution to break the bottleneck of the traditional administration process. However, project managers and participants were generally not able to well understand the characteristics of school projects and the interactive influences from project variables, such as work loading, available human resources, work schedule and relevant quality standards. Thus, the aforementioned dynamic complexity of school projects can cause project failures. By using systems thinking, this study proposes a causal loop diagram to analyze the school evaluation projects, which can assist project participants to better understand the interactive relationships between different project variables so that the problem can be properly handled. For the purpose of case study, a questionnaire survey on a school evaluation has been conducted on the high school and college level to analyze the in herent challenges and solutions in a benchmarked school project. Keywords: school organization, project management, systems thinking, school evaluation
Appears in Collections:	[Department of Business Administration & Graduate Institute of International Business Administration ] Thesis

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