Customer-Oriented Public Service in Township Administration: Enabling Quick Response

CCUR > College of Business > Department of Banking & Finance > periodical articles > Item 987654321/20894

Please use this identifier to cite or link to this item: https://irlib.pccu.edu.tw/handle/987654321/20894

Title:	Customer-Oriented Public Service in Township Administration: Enabling Quick Response
Authors:	Yu, HF (Yu, Hui-Fun) Wang, KY (Wang, Kuo-Yan) Shen, CY (Shen, Chun-Ying)
Contributors:	財金系
Keywords:	electronic governance e-governance quick response township office management new public management NPM
Date:	2010-10
Issue Date:	2011-12-09 09:57:22 (UTC+8)
Abstract:	The quality reliability and maintenance of a street lighting system are highly related to society, which reflect the administrative performance of a local government. However, the existing published studies seldom discuss the specific civil customer-oriented street lighting system, which is the key factor of both the local administration performance indicators and resident's satisfaction. This study proposes a management conclusion based on an empirical electronic street lighting system (ESLS) and the 280 resident questionnaire surveys in Taiwan. The implication of the existing perspective on management concept is that electronic governance (e-governance) systems emerging in Eastern Europe are going to meet the needs of local governments in terms of the experience level of townships that practice e-governance in Taiwan.
Appears in Collections:	[Department of Banking & Finance ] periodical articles

Files in This Item:

There are no files associated with this item.