顧客通路偏好、產品涉入與轉換行為關係之研究

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题名:	顧客通路偏好、產品涉入與轉換行為關係之研究
作者:	葉人毅
贡献者:	國際企業管理研究所
关键词:	通路偏好產品涉入轉換行為
日期:	2010
上传时间:	2011-11-02 13:35:58 (UTC+8)
摘要:	近年來隨著經濟發展，人們在獲取資訊的來源上更趨多元與便利，也讓消費者搜尋與取得產品的通路也更多元化，消費者在眾多通路中，可能產生通路偏好；通路偏好係指消費者，依其購物經驗、個人特質或環境因素，而導致購物地點喜好之不同。消費者會根據不同的理由深入了解想購買的產品，或產品的行銷通路，轉而購買其他產品，或更換另家通路購買；此為行銷活動常見之事。本研究以通路偏好為自變項、轉換行為為依變項、產品涉入為中介變項。研究以一般大眾作為研究對象，並以服飾商品作為問卷詢問標的產品，採隨機抽樣方式發送問卷。研究結果如下：1.消費者通路偏好對轉換行為有顯著正向影響，但偏好非業務人員通路的影響力較大；2. 消費者通路偏好對產品涉入有顯著正向影響，而偏好非業務人員通路的影響力較大；3. 消費者產業涉入對轉換行為有顯著正向影響，在產品涉入的「產品誤購」與「產品象徵價值」二構面，均具有顯著正向影響力；4.消費者產品涉入在通路偏好對轉換行為影響關係中，具有中介效果。本研究對研究發現與討論、領域之理論與實務意涵、研究限制與未來研究等，均於文中予以探討。關鍵字：通路偏好(channel preference)，轉換行為(switching be-havior)，產品涉入(product involvement) With the economic development in recent years, people get more diverse sources of information and convenience, Also allow consumers to search and obtain a product of the pathway are also more diversified, Consumers in many pathways, may have access preferences; Channel preference refers to consumers, according to their shopping expe-rience, personal characteristics or environmental factors, which led to different shopping preferences. Depending on the reason consumers want to buy-depth understanding of products, or products, marketing channels and then purchase other products, or replace the purchase of another home pathway; This is a matter of common marketing activities. In this study, channel preference as independent variables, migration behavior as the dependent variable, product involvement as a mediator. Research to the general pub-lic as an object of study, and the questionnaire asked the subject of apparel products, using random sampling method to send the questionnaire. The results are as follows: 1. Consumer channel preference of a significant positive influence on switching behavior, but the preferred pathway of non-business people in-fluential; 2. The consumer channel preference and product involvement has a significant positive effect, while the preferred pathway of non-business people influential; 3. The consumer industry involvement on a significant positive effect on switching behavior, involvement in the product "product mistakenly purchased" and "symbolic value of products," two dimensions, all have significant positive effects; 4. Consumer product involvement in the channel of preference relations on the switching behavior, with in-termediate results. In this study, and discussion of findings, the field of theoretical and practical im-plications, limitations and future research, are to be discussed in the text. Keywords: channel preference, switching behavior, product involvement
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