台北-東京航線是由三條航線所組成,分別是桃園機場-成田機場、松山機場-羽田機場以及桃園機場-羽田機場航線,松山機場與桃園機場間的距離相隔不遠,以致旅客來源可以清楚切割的程度,因此究竟何種旅客會選擇哪一條航線,值得對其給予較多關注。
過往的研究文獻中,主要方向為透過航空公司間之比較,試圖分析為何旅客會搭乘特定的航空公司,分析的因素範圍包括航空公司的餐飲、機艙座位、票價、客戶服務等,以了解旅客選擇該航空公司的主要因素,或是針對機場的選擇深入了解,這些研究中,尤其是對於航空公司的選擇有許多描述,對於機場的選擇行為也有不少發現。而本研究則試圖對於以上兩者,做出一次整合性的研究,同時考慮機場因素以及航空公司因素對於旅客航線選擇的影響。
本研究以旅客之收入作為主要的研究對象,試圖分析收入這項重要要素對於旅客的選擇有著什麼程度的影響,並且同時分析旅客本身的因素是否影響其所選擇的機場航線。而研究成果顯示,旅客的收入水準確實對能夠接受的機票價格有著顯著的影響,而當旅客能夠接受的機票價格越高,越會傾向搭乘傳統航空的班機,並且會優先選擇有提供傳統航空班機的機場,而其他的因素,包括居住縣市、職業、偏好之航空公司類型也會影響其選擇搭乘的機場航線。
Direct flight from Taipei to Tokyo has three ways i.e. Taoyuan-Narita, Songshan-Haneda and Taoyuan-Haneda. As Airports of Taoyuan and Songshan are not so far away and passengers might not have a clear cut decision on selecting airports.
Most of the past researches mainly centered on comparing airlines, food service, cabin seats, ticket price, and in-flight service. More researches discussed on the airlines than on airports. In this study, we tried to investigate both, airlines and airports.
The monthly income and the characteristics of customers has taken as an index to see whether it influenced customers’ choice or not. The results showed that monthly income did influenced their accepting of ticket price. They tends to choose traditional airlines as their incomes are higher, and will use the airports have traditional airlines. Other factors such as, living area, occupancy, airlines preference will affect their decisions on choosing airlines and airport.