With the inevitable trend of globalization, the competition among airports worldwide becomes more and more fierce. In recent years, increasing attentions to the annual airport evaluation reports published by Airports Council International or Skytrax show that the airport authorities worldwide dedicate to improving the service capacity and service quality of airport terminals. Neighboring Asia airports, such as Hong Kong International Airport, Korea Incheon International Airport, Singorpore Changi International Airport, and Malaysia Kuala Lumpur International Airport are all ranked in top tier, while Taiwan Taoyuan International Airport only receive a three-star rank, indicating Taiwan Taoyuan International Airport has plenty of room for improvement.
The differences in perception and expectation of various passenger de-mographics on the extracted constructs are also examined. At last, policy implications along with corresponding improvement strategies are proposed was also affect the overall satisfaction.
